Welcome to Cavallo Equestrian Shop’s FAQ page. We’ve compiled answers to the most common questions about our premium equestrian products and services. Whether you’re a competitive rider, training professional, or equestrian family, we’re here to ensure your experience is as smooth as a well-executed dressage movement.
About Our Products
Q: What types of riding disciplines are your products designed for?
A: Our premium equestrian gear serves riders across disciplines including dressage, show jumping, and trail riding. From full-seat breeches for serious competitors to durable half chaps for training, we cater to all English riding styles.
Q: How do I choose between knee patch and full-seat breeches?
A: Knee patch breeches offer grip at the knee for general riding, while full-seat breeches provide additional grip through the seat and thighs – ideal for dressage or advanced jumping. Our sizing guide can help you find the perfect fit for your discipline.
Q: Are your helmets safety certified?
A: Absolutely. Every riding helmet in our collection meets or exceeds current safety standards. We personally test each model to ensure it meets our rigorous standards for both protection and comfort.
Q: Do you offer matching family sets for equestrian families?
A: Yes! We specialize in coordinated equestrian apparel. You’ll find matching children’s show shirts and men’s show shirts, as well as complementary styles across our kids’ breeches and adult collections.
Ordering & Payment
Q: What payment methods do you accept?
A: We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Q: Is my payment information secure?
A: Your security is our priority. We use industry-standard encryption for all transactions and never store your complete payment details on our servers.
Q: Can I modify my order after placing it?
A: We process orders quickly to ensure timely delivery. Please email [email protected] immediately if you need to modify an order, and we’ll do our best to accommodate your request.
Shipping & Delivery
Q: What are my shipping options?
A: We offer two reliable services:
– Express Courier ($12.95): Via DHL/FedEx, arrives 10-15 days after dispatch (ideal for competition gear)
– Complimentary Standard (orders over $50): Via EMS, arrives 15-25 days after dispatch
– Express Courier ($12.95): Via DHL/FedEx, arrives 10-15 days after dispatch (ideal for competition gear)
– Complimentary Standard (orders over $50): Via EMS, arrives 15-25 days after dispatch
Q: How long does order processing take?
A: All orders are processed within 1-2 business days from our Washington fulfillment center. You’ll receive tracking information once your equestrian gear is dispatched.
Q: Do you ship worldwide?
A: We deliver globally except to some Asian and remote regions. Our team specializes in international equestrian exports with optimized customs documentation.
Q: Can I schedule delivery for a specific date?
A: For competition riders needing precise timing, contact us at [email protected] about scheduling your riding boots or show apparel delivery.
Returns & Exchanges
Q: What’s your return policy?
A: We offer a 15-day return period from receipt because we know riding gear must fit perfectly. Items must be unused with original tags attached.
Q: How do I return an item?
A: Email our rider-support team at [email protected] to initiate a return. We’ll guide you through our equestrian-focused process, whether it’s breeches that didn’t fit or halter accessories you’d like to exchange.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method.
Q: What if my equipment arrives damaged?
A: Contact us immediately at [email protected]. We take special care packaging items like riding helmets and English boots, but will promptly replace any damaged goods.
Additional Support
Q: How can I contact customer service?
A: Our rider-support team (who actually understand equestrian needs!) can be reached at [email protected]. We’re based at 4603 Grant Street Northeast, Washington, US 20019.
Q: Do you offer bulk discounts for training stables?
A: Yes! Training professionals can email us about special pricing on bulk orders of full-seat breeches or riding boots, shipped with stable-friendly packaging.
Q: Can I get advice on choosing the right equestrian gear?
A: Absolutely. Our team includes experienced riders who can advise on everything from helmet liners to jod straps. Just ask!
Didn’t find your answer? Our equestrian experts are always ready to assist at [email protected]. From our stable to yours – delivering equestrian excellence worldwide.