Privacy Policy

At Cavallo Equestrian Shop, we value the trust our riders place in us when purchasing premium equestrian gear. Just as we meticulously craft our riding apparel and equipment, we handle your personal data with the utmost care and respect. This policy outlines how we collect, use, and protect your information in our global equestrian community.

1. Information We Collect

To provide our equestrian products and services, we collect:

• Personal Details: Name, email, shipping address (including stable/ranch addresses), and phone number when you order breeches, boots, or other riding gear
• Payment Information: Encrypted card details or PayPal credentials for processing transactions of show shirts, helmets, and equestrian equipment
• Equestrian Preferences: Riding discipline, sizing for technical apparel like full-seat breeches, and product interests
• Technical Data: IP address, browser type, and device information to optimize our site for riders worldwide

2. How We Use Your Information

Your data helps us serve the equestrian community with excellence:

• Process orders for English riding boots, children’s show shirts, and other performance gear
• Provide personalized recommendations based on your riding needs (dressage, jumping, etc.)
• Communicate about order status, shipping updates, and care instructions for technical fabrics
• Improve our product offerings for competitive riders and equestrian families
• Prevent fraud in transactions for high-value items like men’s riding boots

3. Data Sharing & Disclosure

We treat your data like prized stable equipment – with care and discretion:

• Service Partners: Share only necessary information with shipping carriers for delivering halters, half chaps, and other gear globally
• Payment Processors: Work with Visa, MasterCard, JCB, and PayPal to securely complete transactions
• Legal Requirements: May disclose information if required by law, such as for international customs documentation
• Business Transfers: In the event of acquisition, customer data would be transferred under privacy protections

We never sell your personal information to third-party marketers.

4. Data Storage & Security

We protect your data with the same vigilance as we design our riding helmets:

• Secure servers with industry-standard encryption
• Regular security audits of our systems
• Limited employee access to sensitive data
• PCI-DSS compliant payment processing
• Data retention only as long as necessary for equestrian business purposes

5. Your Rights as a Rider

You have control over your personal information:

• Access and update your account details for accurate sizing information
• Request deletion of personal data (except where required for legal/compliance reasons)
• Opt-out of marketing communications while retaining transactional emails
• Object to certain processing of your data
• Withdraw consent where previously given

To exercise these rights, contact our Rider Support team at [email protected].

6. Cookies & Tracking Technologies

Our website uses technologies to enhance your shopping experience:

• Essential Cookies: Required for functions like adding knee patch breeches to your cart
• Performance Cookies: Help us improve site navigation for finding equestrian shoes or show apparel
• Marketing Cookies: Allow personalized recommendations for riding gear (can be disabled)
• Analytics: Understand how riders interact with our product pages

You can manage cookie preferences through your browser settings.

7. International Data Transfers

As we serve equestrians worldwide (excluding some Asian and remote regions), your data may be transferred to and processed in the United States and other locations. We ensure appropriate safeguards are in place for these transfers.

8. Policy Updates

We may update this policy as our equestrian business evolves. Significant changes will be communicated to our customers through email or prominent website notices.