At Cavallo Equestrian Shop, we understand that finding the perfect fit for your riding apparel is as important as the perfect fit for your saddle. While we strive for excellence in every product we offer—from our technical full-seat breeches to premium English riding boots—we recognize that sometimes an exchange or return may be necessary.

Our Return Commitment

We accept returns within 15 days of receiving your order, provided the items are:

  • In original, unworn condition with all tags attached
  • In original packaging (especially important for helmets and riding boots)
  • Accompanied by proof of purchase

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Helmets & Helmet Accessories (visors, liners)
  • Horse Muzzles
  • Halter Accessories that have been fitted
  • Any personalized or custom-made items from our Danny & Ron’s Rescue Collection

Easy Return Process

Step 1: Initiate Your Return

Email our Rider Support team at [email protected] within 15 days of receiving your order with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return (to help us improve our equestrian products)

Email Template:

Subject: Return Request for Order #[Your Order Number]

Dear Cavallo Support Team,

I would like to request a return/exchange for my recent order (#[Order Number]). The items I wish to return are:

– [Product Name] in size [Size], color [Color]
– [Product Name] in size [Size], color [Color]

Reason for return: [Please specify fit issues, wrong item received, etc.]

Please advise on next steps for my [return/exchange].

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you:

  • Return authorization number
  • Prepaid return label (for US customers)
  • International return instructions (if applicable)

Step 3: Ship Your Return

Package your items securely in the original packaging and include:

  • Completed return form (included with your original shipment)
  • Copy of your invoice

For international returns, we recommend using a trackable shipping service.

Refund Process

Once we receive and inspect your return:

  • Refund Timing: 3-5 business days after we process your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

For exchanges of breeches, show shirts, or riding boots:

  1. Follow the standard return process above
  2. Clearly indicate your desired replacement item(s) in your return request
  3. We’ll ship your new items once we receive the return (additional shipping charges may apply for international exchanges)

Damaged or Incorrect Items

If you receive damaged equestrian gear or incorrect items:

  • Contact us immediately at [email protected]
  • Include photos of the damaged/incorrect items
  • We’ll arrange for expedited replacement of your technical riding apparel or equipment

Special Note on Sizing

Our breeches and riding boots are designed with technical precision for optimal performance. If you’re unsure about sizing for our full-seat or knee-patch breeches, please consult our detailed sizing charts or contact our Rider Support team for personalized advice before ordering.

For any questions about our returns policy for your equestrian needs, don’t hesitate to contact us at [email protected] or +1 (202) 555-0187.

Ride with confidence,
The Cavallo Equestrian Shop Team