At Cavallo Equestrian Shop, we’re committed to delivering premium equestrian apparel and equipment to riders worldwide. Our policies are designed with the same precision as our technical riding gear—ensuring clarity, efficiency, and your complete satisfaction.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping: $12.95 via DHL or FedEx

  • Delivery within 10-15 business days after shipment
  • Recommended for time-sensitive orders

Free Shipping: Available for orders over $50 via EMS

  • Delivery within 15-25 business days after shipment
  • Economical option for non-urgent deliveries

Note: Delivery times may vary for international destinations (excluding Asia and certain remote areas). Customs fees may apply for international shipments.

Returns & Exchanges

We stand behind our technical equestrian products—from performance breeches to English riding boots. If your gear doesn’t meet expectations, here’s our straightforward return process:

Return Policy Overview

  • 15-day return window from delivery date
  • Items must be unworn, with original tags and packaging
  • Proof of purchase required

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Helmets & Helmet Accessories (visors, liners)
  • Horse Muzzles
  • Halter Accessories that have been fitted
  • Personalized/custom items from our Danny & Ron’s Rescue Collection

Step-by-Step Return Process

Step 1: Initiate Your Return

Email our Rider Support team at [email protected] within 15 days with:

  • Order number
  • Item(s) for return (include product name, size, color)
  • Reason for return (helps us improve our equestrian products)

Email Template:

Subject: Return Request for Order #[Your Order Number]

Dear Cavallo Support Team,

I would like to request a return/exchange for my recent order (#[Order Number]). The items I wish to return are:

– [Product Name] in size [Size], color [Color]

Reason for return: [Please specify fit issues, wrong item received, etc.]

Please advise on next steps for my [return/exchange].

Best regards,

[Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Within 2 business days, we’ll email you:

  • Return authorization number
  • Prepaid return label (US customers)
  • International return instructions (if applicable)

Step 3: Ship Your Return

Package items securely in original packaging with:

  • Completed return form (from original shipment)
  • Copy of your invoice

International customers: We recommend using a trackable shipping service.

Refund Process

Once we receive and inspect your return:

  • Timing: 3-5 business days after processing
  • Method: Original payment (Visa, MasterCard, JCB, PayPal)
  • Shipping costs: Non-refundable unless due to our error

Exchange Process

For exchanges of breeches, show shirts, or riding boots:

  1. Follow standard return process
  2. Clearly indicate replacement item(s) in your request
  3. We’ll ship new items upon receiving return

Note: Additional shipping charges may apply for international exchanges.

Damaged or Incorrect Items

If you receive damaged equestrian gear or wrong items:

  1. Contact us immediately at [email protected]
  2. Include photos of the issue
  3. We’ll arrange expedited replacement

Sizing Guidance

Our technical riding apparel is precision-engineered for optimal performance. For sizing questions about full-seat or knee-patch breeches:

  • Consult our detailed sizing charts
  • Contact Rider Support for personalized advice before ordering

For any questions about shipping or returns for your equestrian needs, contact our team at [email protected] or +1 (202) 555-0187.

Ride with confidence,
The Cavallo Equestrian Shop Team