Term and Conditions

Welcome to Cavallo Equestrian Shop! These Terms and Conditions govern your use of our website and purchases of our premium equestrian products. By accessing our site or making a purchase, you agree to these terms.

1. Our Equestrian Community

Cavallo Equestrian Shop serves dedicated riders who demand technical excellence in their equestrian apparel and equipment. Our products—from performance breeches to English riding boots—are designed for riders who value precision, quality, and equestrian tradition.

2. Website Use

2.1 User Responsibilities

• Provide accurate account and payment information
• Use the site only for lawful purposes related to equestrian shopping
• Not attempt to compromise site security or interfere with other users

2.2 Intellectual Property

All content including product designs, logos, and sizing charts are property of Cavallo Equestrian Shop. Unauthorized use of our technical designs or branding is prohibited.

3. Product Information

3.1 Technical Specifications

Our equestrian products are engineered for performance:

• Breeches & Jodhpurs: Available in full-seat, knee-patch, and competition styles with technical fabrics
• Riding Footwear: Precision-crafted English boots and shoes with proper support
• Safety Gear: Helmets meeting current safety standards

3.2 Sizing Guidance

We provide detailed sizing charts for our technical apparel. Customers are responsible for reviewing these before purchase. Our Rider Support team is available for sizing consultations.

3.3 Non-Returnable Safety Items

For hygiene and safety reasons, we cannot accept returns on:

• Helmets & helmet accessories (visors, liners)
• Horse muzzles
• Fitted halter accessories
• Personalized/custom items

4. Ordering & Payment

4.1 Order Process

Orders are processed within 1-2 business days. You’ll receive confirmation with tracking once shipped.

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

4.3 Pricing & Currency

All prices are in USD. International customers may see currency conversion fees from their bank.

5. Shipping Policy

5.1 Delivery Areas

We ship worldwide except to Asia and certain remote locations. International customers are responsible for any customs fees.

5.2 Shipping Options

Service	Cost	Carrier	Delivery Time
Standard	$12.95	DHL/FedEx	10-15 business days
Free Shipping	Orders >$50	EMS	15-25 business days

6. Returns & Exchanges

6.1 Return Policy

• 15-day return window from delivery date
• Items must be unworn with original tags/packaging
• Proof of purchase required
• Shipping costs non-refundable unless our error

6.2 Return Process

1. Email [email protected] within 15 days with order details
2. Receive return authorization and instructions
3. Ship items with completed return form
4. Refund processed within 3-5 business days after inspection

7. Liability & Disputes

7.1 Product Use

Our technical equestrian products are designed for proper riding use. Cavallo Equestrian Shop is not liable for injuries resulting from improper use.

7.2 Limitation of Liability

Our liability is limited to the purchase price of products. We’re not liable for incidental or consequential damages.

7.3 Governing Law

These terms are governed by Washington, US law. Disputes will be resolved in Washington courts.

8. Contact Information

Cavallo Equestrian Shop
4603 Grant Street Northeast
Washington, US 20019
Email: [email protected]
Phone: +1 (202) 555-0187